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Privacy policy

We, in IDEA HOBBY, regard with respect and responsibility your personal data protection, and in order to bring clarity and transparency to the process of your personal data collection, storage and processing, we created our privacy policy entirely synchronized with the new Regulation on Personal Data Protection (EU) 2016/679.

 

Who is responsible for your personal data?
ELI-L EOOD, with principal office at: city of Pleven 5800, 3 Katya Popova Str., ap.2, UIC 114661315, is the personal data administrator and processor.

 

Where do we store your personal data?
Your personal data are stored in high-tech and well protected server spaces, physically located within the European Union. The server platforms are managed and maintained by Seliton online stores platform, on which our own online store is built by a validly purchased license.

 

Who has access to your personal data?
Only the personal data administrator mentioned above can access your personal data for marketing purposes. For your orders servicing purposes, we submit a part of your personal data (details as name, email, address, phone number) to third parties – courier companies through which you chose to have the products delivered to you.

 

What is the legal basis for your personal data processing?
Depending on the type of purposes for which you submit your personal data, e.g. order processing, marketing purposes, we shall always inform you on what legal basis you need to submit your personal data. 

 

What are your rights?
Right to access – You are entitled to request information about your personal data stored with us – for verification and checking against those you have listed in your registration and/or when finalizing your order. You can contact us on sales@ideahobby.bg and you shall receive your personal data by email.
Right to data transferability – You are entitled to receive the personal data you have submitted, in a structured, digital form and to send those data to other parties, if technically applicable.
Right to correction – You are entitled to ask for correction of your personal data in case of a change in your email, address, phone number, or in case of established incorrectness and/or incompleteness. If you have an account with us, you can correct/change and/or supplement your personal data.
Right to deletion, anonymity – At any time you are entitled to ask for deletion of your personal data, i.e. to exert your right to be “forgotten”, by your own person through your account, except in the following cases: current processing of your order or inquiry; upon a performed purchase and related payment/transaction according to the Accountancy Act; claim initiated by you in connection with a product purchased from us at a certain past moment, according to our claims policy. 
Right to reject direct marketing – You are entitled to refuse your personal data processing for direct marketing purposes by following the instructions for refusal being an integral part to any marketing message to you. 
How to exert your rights – By contacting our officer responsible for your personal data protection on sales@ideahobby.bg, or through a complaint to an authorized supervisory body.

 

Cookies policy 
IDEA HOBBY uses cookies technology - data files that collect and store information while you visit our online store. The purpose of this is to enable us to identify your internet browser and to collect data on the use of our site by you – which pages you usually visit, what is the length of your visits, as well as to recognize this information when you revisit the site, in order to improve your convenience and practical work at our online store IDEA HOBBY.

 

Privacy policy updating   
Our privacy policy may be updated as a result of legal and regulatory changes, and you can always find the updated Privacy Policy on our online store IDEA HOBBY. 

 

Processing your personal data when purchasing online: 
We shall store and process your personal data on a contractual basis arising from your willingness to purchase goods with/without creating your user account on our online store for the following purposes:
- to manage the process of accepting, processing and execution of your order;
- to send messages/notifications to you through mobile service providers and/or email,  concerning current and actual information on the purchase process, including the delivery status /shipment, term and time of delivery, delivery problems/; 
- so that you can be identified before third parties, e.g. courier companies; 
- so that we can manage the process of your payment/transaction; 
- so that we can consider your claim applications in compliance with our claims policy; 
We shall process your following personal data:
- contact details, including first and family name, email, address and phone number 
- data in the orders history 
- data regarding your payments.  
We shall only provide third parties with such personal data as are necessary and only for the purpose of managing acceptance, processing and execution of your purchase, including:  
- courier companies for delivery and payment of purchased goods 
- hosting company for storage of your personal data on server spaces within the EU economic space 
- banking and financial companies as payment service providers in order to manage your payment process.  
It is important for you to know that the said third parties have an independent and legitimate/legal right and/or obligation to process your personal data.
We shall store your personal data as long as you are our active customer. 
We shall assume that you have stopped being an active customer, if for 3 consecutive years you have never answered a message from us on your email, and/or you have not added products to your shopping cart through your account/IP address, and/or you have not finalized an order.  

 

Processing your personal data when creating an account: 
We shall store and process your personal data on a contractual basis arising from your willingness create a customer account at our online store and/or to purchase goods, for the following purposes:
- to manage the process of accepting, processing and execution of your order/inquiry; 
- to send messages/notifications to you through mobile service providers and/or email,  concerning current and actual information on the purchase process, including the delivery status /shipment, term and time of delivery, delivery problems/; 
- so that you can be identified before third parties, e.g. courier companies; 
- so that we can manage the process on your payment/transaction; 
- so that we can consider your claim applications in compliance with our claims policy; 
We shall process your following personal data:
- contact details, including first and family name, email, address and phone number; 
- data in the orders history 
- data regarding your payments.  
We shall only provide third parties with such personal data as are necessary and only for the purpose of managing acceptance, processing and execution of your purchase, including
- courier companies for delivery and payment of purchased goods 
- hosting company for storage of your personal data on server spaces within the EU economic space 
- banking and financial companies as payment service providers in order to manage your payment process.  
It is important for you to know that the said third parties have an independent and legitimate/legal right and/or obligation to process your personal data.
We shall store your personal data as long as you are our active customer. 
We shall assume that you have stopped being an active customer, if for 3 consecutive years you have never answered a message from us on your email, and/or you have not added products to your shopping cart through your account/IP address, and/or you have not finalized an order.

 

Your personal data processing in direct marketing   
We shall process your personal data in order to send to you updated marketing information, based on your consent to receive such information. Your consent may be expressed by subscribing to our email newsletter, or by accepting our privacy policy. 
We shall use your personal data in order to inform you of our current offers /promotions, discounts, new products and services/ through emails, phone calls, sms and/or instant messaging mobile applications /e.g. Viber, WhatsApp, etc./. In order to be fully at your service as our customers, we shall inform you about a new supply of products that interest you, we shall extend personalized offers to you based on your personal preferences, remind you of products that that are left in your consumer cart. 
We shall process your following personal data:
- contact details, including first and family name, email, address and phone number. If you choose to subscribe to our updated email newsletter at our online store without creating an account, you only need to submit your email address. 
We shall provide third parties, e.g. technical providers/mobile operators, hosting companies, providers, marketing agencies/ with only those of your personal data as are necessary for the provision of the above-mentioned services and for marketing information distribution.  
Right to withdraw your consent: You have the right to withdraw at any time your consent to receive marketing information. You can do this in one of the following 2 ways: 
- by sending an email to sales@ideahobby.bg with the following sentence: „From now on, I wish NOT to receive any marketing notifications from you either on my email, or through any other communication channels”;
- by following the unsubscribe instructions present in every email newsletter we are sending to you.